SkillsAI Insights
AI reviews every call: a short summary of the conversation, tips for the manager and a score against the supervisor's criteria. Transcription is already included — no separate subscription needed. Plans are priced by minutes analysed per month.
- Summary
- The client needs 40 units by the end of the month. Asked about installments; the director makes the decision.
- What went well
- Found out the volume and the deadline, answered the installment question right away.
- What to improve
- Didn’t ask who else is involved in the decision or what the budget is.
- Next step
- Send a quote with the installment plan.
AI review of every call from its transcript: a short summary of the conversation and coaching for the manager, against criteria the head of the department sets for their team. Transcription is included in the skill. Billed by the minute of review.
A manager's boss can't relisten to every call: conversation quality and reps' mistakes stay invisible, and feedback is rare and by gut feel. What's actually said to customers is unknown.
For every call — a ready summary and review: what went well, what was missed, what to do next. The boss tunes the criteria for their team, and a rep gets concrete feedback without relistening to the recording.
What you get
- Call summary: the gist, what went well, what to improve, the next step
- A prompt per department (up to 15) — set by the head; ready templates: sales, support, receivables
- Weighted success criteria — a score for every call and stats per department
- Next step → a task in the CRM in one click
- The AI trainer suggests an improved prompt — the head approves it
- Search calls by what was said; transcription is included in the skill
How to connect
- 1Enable the skillEnable “AI Insights” in the Marketplace.
- 2Set the department's criteriaContact center → Telephony → “AI insights”, the “Prompts” tab. Create a prompt for a department or the whole company — you can start “From a template” (sales, support, receivables). In the “Success criteria” block, define what counts as a good call. You need a role with the right to edit AI insight prompts.
- 3Call as usualCall through emyCRM telephony. After the call, the transcript and AI tips appear under the call on the client card. Calls shorter than the set threshold and Auto-dialer calls aren't reviewed.
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