SkillsOutbound dialer
An operator dialer: outbound campaigns over your CRM company base. Progressive, Power dial (several lines per operator — connections come N times faster) and Predictive (the dialing pace adjusts itself) modes, retry counts and intervals, scheduling, a report on every attempt.
- +55 11 ••• 12dialing…
- +55 11 ••• 38
- +55 11 ••• 5678
| Number | Dial outcome | Operator |
|---|---|---|
| +55 11 ••• 12 | busy | — |
| +55 11 ••• 38 | no answer | — |
| +55 11 ••• 5678 | subscriber answered | Olivia · 2:14 |
Autodialer calls customers from your list on its own and connects a manager only to those who pick up. Modes: one line per operator, several lines, or predictive dialing that tunes the number of lines to your available operators. Works through your telephony.
Managers dial numbers by hand: minutes go to ringing, busy tones and voicemail, and only a fraction of attempts reach a conversation. Who to call back and when lives in someone's head or a spreadsheet, and some customers slip through.
The system dials on its own and hands the operator a live call. It calls back no-answers on a schedule, routes answered calls to free operators, and every call's result shows up as a list. The operator talks instead of listening to ringing.
What you get
- Three dialing modes: progressive, multi-line, and predictive
- Only answered calls reach the operator — busy lines and no-answers are filtered out automatically
- Calls back no-answers by your own rules and the campaign schedule
- Routes an answered call to a free operator automatically
- Owner-reassignment rules based on the call outcome (no-answer, refusal)
- A log of every attempt: result, reason, duration, operator
How to connect
- 1Enable the skillEnable “Autodialer” in the Marketplace. The section appears under Contact Center → Telephony → Autodialer.
- 2Create a campaignClick “New campaign” and choose the SIP line (trunk), the dial mode, the schedule and the retry rules. Add the contact base from the “Companies” list: tick the ones you need and click “To the dialer”.
- 3Assign operatorsClick “Add an operator” and pick the employees — they need the “Take part in dialing as an operator” permission. When sitting down to call, the operator switches on “Ready to take calls”.
- 4Launch itTurn the campaign on — the system starts dialing and connecting answered calls to free operators.
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