SkillsAI replies in chat
A “Suggest a reply” button in the client chat: AI reads the conversation and the card, then offers up to three replies in the client's language. The manager picks one, edits it and sends it.
- 1Yes, that works: the first payment is due after delivery. Shall I prepare the contract?
- 2Let me check with my manager — I’ll get back to you today by 5 pm.
- 3The first payment is due before shipping, but I can offer a discount for prepayment.
Nothing is sent automatically: the manager picks, edits and sends.
A “Suggest a reply (AI)” button in Connect AI chats. Emy AI reads the recent messages of the dialog and the linked customer card and offers up to three reply options — the manager picks, edits and sends it themselves.
A manager writes replies in messengers from scratch: routine questions take time, the tone drifts, and a newcomer is unsure what to write. At peak hours replies lag.
Click ✨ and Emy AI offers up to three reply options based on the conversation and the customer card. The manager sends in seconds, the tone stays consistent, and a newcomer has something to build on.
What you get
- Up to three reply options — from the last 20 messages of the dialog
- Takes the customer card into account if the dialog is linked to one
- Replies in the customer's language — detected from the latest messages
- Sends nothing on its own: the manager picks and edits
How to connect
- 1Enable the skillIn the Marketplace → Emy AI, enable “AI chat replies”.
- 2Open Connect AIChoose a dialog with a customer — the ✨ button sits next to the paperclip in the message field.
- 3Use it in a chatClick ✨ “Suggest a reply (AI)” and pick one of the options — it lands in the message field; edit it and send.
Skills
AI Assistant ProAI actions with confirmation in Emy AI: create a task or a deal, assign an owner.Billed monthly per skill, within Emy AI. First 3 days are free.
Skills
AI IVRAn inbound call builder: greeting and voice menu, routing to an employee, a department or a queue, voicemail and requests in the CRM. You assemble the flow with the mouse, no developer needed.Free — no subscription fee and no charge for voicing. Call minutes are paid to your SIP provider. Uzbek and Kazakh voices need your own Azure key — that usage is billed by Azure.
Skills
AI InsightsAI reviews every call: a short summary of the conversation, tips for the manager and a score against the supervisor's criteria. Transcription is already included — no separate subscription needed. Plans are priced by minutes analysed per month.Billed by the minutes of reviewed calls. The free plan is 200 minutes a month; beyond that, plans for 1,000, 2,500 and 5,000 minutes. Out of minutes — top up with a 1,000-minute pack for $7.