Public offer

1. Definitions

«Service» — the emyCRM software provided as remote access: CRM, telephony, messengers, email, tasks and calendar, AI features and the application marketplace.

«Client» — the legal entity or sole trader that accepted this offer. «User» — an employee of the Client to whom the Client granted access to the Service.

«Account» — the Client's isolated workspace holding its own data. «Balance» — the Client's prepaid funds, from which the cost of the plan and of connected applications is deducted.

2. Subject of the agreement

The Provider grants the Client access to the features of the Service within the scope of the selected plan, and the Client pays for the services according to the current pricing.

The Service is provided «as is», as SaaS: the software is not transferred into the Client's ownership and is not installed on the Client's equipment; no copies of the software are assigned.

3. Registration and account

To obtain access the Client registers and provides accurate information. The Client alone decides who its Users are and what access rights they hold within the Account.

The Client is responsible for keeping passwords safe and for actions performed under its Users' accounts. The Client notifies the Provider without delay of any unauthorised access.

4. Pricing, balance and payment

Current plans and their contents are published on the «Pricing» page. Payment is made in US dollars (USD), in advance, for the selected period.

Paying for six months or more earns a discount: 6 months — 10 %, 12 months — 20 % off the base price.

Each plan includes a limit on employees and a storage allowance. To exceed the limit the Client moves to a higher plan.

Marketplace applications and add-ons are connected separately; their cost is deducted from the Balance on connection and on every renewal.

The Provider may change its pricing; changes do not apply to a period that has already been paid for.

5. Trial period

A new Client may be granted a free trial period (14 days from registration). No payment is required during the trial.

If the plan is not paid for when the trial ends, telephony is switched off; access to the remaining CRM sections and to the data already entered is retained until payment is made or until the Account is deleted under clause 10.

6. Renewal and restricted access when funds run out

When a paid period ends, the plan renews automatically provided the Balance covers its cost.

If the funds are insufficient or the Balance turns negative, the Account switches to «read-only»: viewing and exporting data remain available, while creating and editing records is temporarily unavailable. The Client sees a corresponding notice in the interface.

«Read-only» is lifted automatically once the Balance is topped up to a positive amount. The Client's data is not deleted.

7. Telephony and call recording

Phone numbers and lines are connected through telecom operators. Call quality, availability and charging are determined by the terms of the relevant operator; the Provider is not responsible for outages on the operator's side.

Where the Client enables it, the Service records and transcribes calls. The duty to inform call participants about the recording and to obtain any required consent rests with the Client as the initiator of the processing.

8. AI features

The Service includes features based on artificial-intelligence models: summaries of calls and correspondence, suggestions, speech transcription and analytics.

The output of such features is advisory, may contain inaccuracies and is subject to verification by the Client. The Provider is not liable for decisions the Client takes solely on the basis of AI output.

9. Client data

All data entered into the Account by the Client and its Users belongs to the Client. The Provider does not use it for its own purposes, does not disclose it to third parties except where required by law, and does not publish it.

The Client may export its data through the Service at any time.

Personal data is processed in accordance with applicable data-protection law.

10. Term and delivery of the services

Access is granted for the paid period from the moment the plan is activated. The services are deemed duly rendered if the Client raises no reasoned complaint during that period.

Planned maintenance requiring the Service to be suspended is carried out outside business hours where possible; the Provider notifies the Client in advance.

11. Refunds

Refunds are made in accordance with the law of the Republic of Kazakhstan. The cost of services actually rendered (the period of access already used) is not refundable.

The cost of connected marketplace applications for a period already begun is not refundable.

12. Liability

The Provider makes reasonable efforts to keep the Service running, but does not warrant operation free of errors and interruptions, including those caused by failures of telecom operators, hosting providers and external services.

The Provider is not liable for the Client's commercial decisions made using the Service, nor for the content of the data the Client enters into the Account.

The Provider's liability is in any event limited to the amount actually paid by the Client for the period in which the breach occurred.

13. Changes and duration

The Provider may amend this offer by publishing a new edition on this page. Changes take effect on the date of publication and have no retroactive effect on a period already paid for.

The agreement remains in force until either party withdraws from it. The Client may withdraw at any time by ceasing to use the Service.

Disputes are settled through negotiation and, failing agreement, under the law of the Republic of Kazakhstan.

14. Provider details

TOO IPROD
БИН: 250240018357; ИИК: KZ738562203144290914; БИК: KCJBKZKX; Банк бенефициара: АО «Банк ЦентрКредит»; Registered address: 160000, Shymkent, Al-Farabi district, Tole bi street 12V, unit 12, Republic of Kazakhstan; E-mail: [email protected].