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ToolsAI Call analytics
Manager call dashboard: ranking, calls, talk minutes, clients and answered % — with a period filter and sorting by any metric.
Week
318Calls87%Answered412Minutes talked96Clients
Manager ranking
| Calls | Answered | Minutes | |
|---|---|---|---|
| Emma | 62 | 91% | 140 |
| Olivia | 55 | 88% | 118 |
| Ryan | 48 | 83% | 96 |
When people call: day × hour
| Time | Client | Type | Duration |
|---|---|---|---|
| 11:40 | Daniel | Outgoing | 3:42 Answered |
A call-analytics section in the CRM: a manager leaderboard and metrics over a period — total, answered, missed, talk minutes, unique clients, answer rate. It counts both telephony (SIP) calls and mobile ones from “My Calls”, with charts and a drill-down to a specific call.
How it is today
Understanding who calls how much and with what result from raw call logs is hard: the numbers are assembled into spreadsheets by hand, and mobile and SIP calls sit apart.
What changes
A ready dashboard: a manager leaderboard, trends and a day×hour heatmap, a drill-down to a call with filters. SIP and mobile in one picture, without manual exports.
What you get
- A manager leaderboard: calls, answers, misses, minutes, answer rate
- SIP, mobile calls from “My Calls”, Autodialer and emyMeet meetings — in one leaderboard
- Charts for the head: trend, calls by day, a day × hour heatmap, by department
- A drill-down to a specific call with filters and a link to the card
- Smart search by meaning across conversations (works on calls reviewed by AI Insights)
- Oki-Toki can be connected as a second source with an API key (set up by the head)
How to connect
- 1Enable the appFree, in the Marketplace. The administrator enables it for the whole account.
- 2Grant accessIn the section, open “Access rights” and mark the heads: they see all departments, company KPIs and charts. Administrators see everything automatically. Other employees see only their own department.
- 3View the analyticsThe section is “Telephony → AI Call analytics”. You can pin it to the main menu with the “Add to the main menu” button.
Tools
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