SkillsAI Transcription
Automatic transcription of call recordings: speech becomes text (Russian and Uzbek, including both mixed in one conversation). Two-track “manager / client” transcript. Search by meaning across conversations works together with the AI Insights skill. Plans are priced by minutes transcribed per month.
- Daniel· yesterdayTranscript available…do you offer installments?
- Marcus· 2 days agoTranscript available…could we pay in parts, say, over six months?
- Nora· last weekTranscript available…we’d like a six-month plan.
Call transcription: a call recording becomes a text transcript. You see it under the call on the client card and in the “Call log”. Billed by the minute.
To recall what a call was about, you have to listen to the whole recording again. Finding the call where a customer said something specific is impossible — audio isn't searchable.
Every call lands on the card as text — faster to read than to replay. In the “Call log” you can filter the calls that have a transcript. Search by meaning across conversations comes with the AI Insights skill.
What you get
- Text transcript of the call right on the card
- A “With transcript” filter in the “Call log”; search by meaning — together with AI Insights
- Recognizes Russian and Uzbek speech, even mixed in one call
- Billed by the minute; a free plan is available
How to connect
- 1Enable the skillEnable “AI Transcription” in the Marketplace.
- 2Pick a plan by volumePlans differ by transcription minutes per month; there's a free one with 200 minutes.
- 3Call as usualRecorded calls made through emyCRM telephony are transcribed automatically. The text appears under the call on the client card and in the “Call log”. Auto-dialer calls and mobile calls from “My Calls” aren't transcribed.
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