SkillsAI IVR
An inbound call builder: greeting and voice menu, routing to an employee, a department or a queue, voicemail and requests in the CRM. You assemble the flow with the mouse, no developer needed.
- Incoming call
- Hello! You have reached ТОВ «Вектор». Press 1 for sales, 2 for support.
- 1 · «Sales»
- Putting into queue «Sales»
AI IVR is a visual builder of voice scenarios for inbound calls: a greeting, a key-press menu, a working schedule, operator queues, voicemail. The scenario is drawn on a canvas and turns into a working IVR on your telephony.
Setting up a voice menu usually lives in telephony configs: to change the greeting, add a menu item or change working hours you need an engineer, and every edit risks taking the line down.
The voice scenario is assembled on a canvas with the mouse and publishes to telephony on its own. Menu, schedule, queues and voicing change in the interface — no engineer, no config edits.
What you get
- A canvas for the scenario: greeting, menu, schedule, queues, voicemail
- Prompts voiced by speech synthesis: Russian, English and Romanian by default; Uzbek and Kazakh with your own Azure key
- The “To queue” block — sends the call to the operators of a shared queue from “Telephony → Queues”
- Branching blocks: a condition on CRM data, digit input, A/B split, HTTP request
- Voicemail, a request in the CRM and SMS/Email right from the flow
How to connect
- 1Enable the skillEnable AI IVR in the Marketplace. The section is “Contact center → Telephony → AI IVR” (AI group).
- 2Build the scenarioLay out the blocks on the canvas — greeting, menu, schedule, queue. Validation flags blocks left unfilled, and “▶ Simulator” shows the call's path through the flow.
- 3Record the promptsType the text — synthesis voices it; or upload your own audio files.
- 4Publish and route callsClick “Publish”. Then create a rule in Smart Routing with the “To AI IVR flow” action — the line starts answering by the flow. Requires a Smart Routing subscription.
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