A CRM with an AIassistant for everyemployee
Calls, WhatsApp, Telegram and Instagram in one client card. Emy reviews conversations, suggests replies and creates tasks, while the decision stays with a person.
14 days on the Standard plan, no card needed
- 5 channels in one feed: calls, WhatsApp, Telegram, Instagram, email
- Transcription and AI review of every call
- Up to 500 employees in one account
Emy reviews the call
AI hints
The client needs 40 units by the end of the month. Asked about installments.
Emy suggests a reply
Hello! We got the quote. Can the first payment come after delivery?
Suggest a reply (AI)
- 1Yes, that works: the first payment is due after delivery. Shall I prepare the contract?
- 2Let me check with my manager — I’ll get back to you today by 5 pm.
Emy creates a task
Created by Emy after the call
Emy writes the summary
Negotiation
Equipment supply- Installments over three months
- First payment after delivery
The director hasn’t confirmed the budget yet
How Emy helps a sales manager through the day
The assistant lives in the card, the chat and calls. It drafts the text and the summary, while sending and confirming stay with the employee.
We need forty units by the end of the month. Do you offer installments?
We do — three months, no extra cost. I’ll send a quote today.
AI hints
- Summary
- The client needs 40 units by the end of the month. Asked about installments.
- Next step
- Send a quote with the installment plan.
Here is a call. And here is what AI heard
Play the recording: the transcript follows the conversation, and the review appears when it ends. AI Insights does the same for every call you make.
Demo recording, voiced with speech synthesis
The review will appear when the conversation ends.
- Summary
- The client needs 40 units by the end of the month. Asked about installments; the director makes the decision.
- What went well
- Found out the volume and the deadline, answered the installment question right away.
- What to improve
- Didn’t ask who else is involved in the decision or what the budget is.
- Next step
- Send a quote with the installment plan.
Ask Emy
Emy is the AI assistant inside the CRM: it answers about your deals and clients and sees only what you are allowed to see. Click a question — the answer arrives just like in the product.
This is an example on demo data. In your CRM Emy understands free text and answers from your own data.
Work goes on while the team is offline
An assistant next to each person is half of the story. The other half runs with no people at all: the CRM takes calls, reviews conversations and writes to clients by your rules.
19:00
A night in the sales team
- A client called after closing time
A time rule sent the call to the manager on duty instead of an empty office.
Smart Routing19:40 - The call ended
AI transcribed it, pulled out the key points and suggested the next step. In the morning it takes one click to turn it into a task.
AI Insights19:46 - 12 hours before a client meeting
A pipeline robot sent the client a reminder and gave the manager a task to prepare.
Robots22:00 - The dialing window opened
The system dials the list on its own and connects operators only to people who picked up.
Outbound dialer08:30 - The team is in
The call review, the tasks and the new cards are already in the CRM. The day starts with work, not with catching up.
09:00
This is an example of one night. Each line is an app or a rule that is set up once.
Need an employee, not an assistant?
We build AI employees for your company’s processes. Tell us what work you want to hand over, and we will build an employee for it and connect it to your CRM.
- built for your taskAI employee for a process
Takes over a process and runs it by your rules inside the CRM.
- connected on requestVoice AI on the line
Answers calls and talks to the client by voice.
- connected on requestAuto-replies in messengers
Replies to clients in chat when managers are busy or offline.
And under the AI — a full CRM
The intelligence has plenty to work with: all your business operations in one system, where call, chat, deal and task are linked together.
How much routine can go to AI
Put in your own numbers. We count only what AI in emyCRM already does on its own: call notes, reply options for clients and call reviews.
- Call notes73 h
AI writes the summary and the next step on its own.
- Replies to clients55 h
AI offers up to three ready options, you only pick one.
- Call quality control22 h
AI scores every conversation by your criteria.
This is an estimate from your numbers, based on 22 working days a month. AI prepares the text, a person checks it and decides.
AI skills and apps
Telephony, messengers, recruiting, 1C and AI skills connect as apps. Each app’s page says what it does and what it costs.
Skills
Card summaryAI turns the card's history — calls, chats, notes — into a short brief: who the client is, what was agreed, the risks and the next step. Handy when handing clients over or getting up to speed fast.Billed monthly per skill, within the shared Emy AI credits (other AI features spend them too). No limit on the number of summaries. First 3 days are free.
Skills
AI InsightsAI reviews every call: a short summary of the conversation, tips for the manager and a score against the supervisor's criteria. Transcription is already included — no separate subscription needed. Plans are priced by minutes analysed per month.Billed by the minutes of reviewed calls. The free plan is 200 minutes a month; beyond that, plans for 1,000, 2,500 and 5,000 minutes. Out of minutes — top up with a 1,000-minute pack for $7.
Skills
AI TranscriptionAutomatic transcription of call recordings: speech becomes text (Russian and Uzbek, including both mixed in one conversation). Two-track “manager / client” transcript. Search by meaning across conversations works together with the AI Insights skill. Plans are priced by minutes transcribed per month.Billed by transcription minutes. A free plan is available (200 minutes a month); beyond that, plans by minute volume.
Skills
AI Assistant ProAI actions with confirmation in Emy AI: create a task or a deal, assign an owner.Billed monthly per skill, within Emy AI. First 3 days are free.
Tools
ReconnectWhatsApp, Telegram and other messengers inside the CRM: chat, history on the card, contact and deal sync.Connecting in the CRM is free. Channels are paid under the Reconnect plan: the price is per channel per month. A channel is one connected number or account: two WhatsApp numbers count as two channels. Plans differ in the monthly limit of dialogs and voice messages and the right to message a client first — INBOX doesn't have it.
Skills
Smart RoutingSmart routing for inbound calls: the call reaches the right employee on its own. Rules by number prefix, incoming line, hours and weekdays, VIP status, an open deal, the source, the funnel stage or a number from the database. If nobody answers, a fallback step sends the call to a department, a queue or an external number. No limit on the number of rules.Free. Unlimited number of rules.
Tools
emyMeetVideo meetings with clients and colleagues straight from the CRM: the «Conference» button on a customer card sets up the meeting and copies the link for the client. A guest joins by link without installing anything and without an account. The manager runs the meeting as moderator and ends it with one button.Free — there's no separate charge for the app. Transcription and summary work for recordings up to about 55 minutes; for a longer meeting only the audio stays in the feed.- All marketplace appsThey connect in a couple of clicks and switch off just as easily.Details
Transparent pricing for a team of any size
Price per month. Minimum term — 3 months. Pay for 6 months — 10% off, for a year — 20% off.
- All CRM features
- Built-in telephony
- AI call transcription
- Messengers (WhatsApp, Telegram)
- Everything in Basic
- More team and storage
- Integrations marketplace
- Roles and access by department
- Everything in Standard
- Extended 250 GB storage
- Priority support
14 days free on the Standard plan — no card needed
Frequent pricing questions
Full access to the Standard plan (up to 30 employees, 50 GB), including telephony and AI features. No card needed to start.
If you don't pay, telephony switches off (data and SIP are kept) and the CRM keeps working. You can activate a plan anytime.
It's the monthly price with a 10% (6 months) or 20% (year) discount. The full period is charged at once.
Yes, up or down anytime right in the system — no calls or requests.
The system will suggest moving to the next plan or contacting a manager for an Enterprise quote.
At launch, payment goes through a manager. No payment is required for the free trial.
Try 14 days free
14 days of the Standard plan: up to 30 employees, telephony and AI features. No card needed — try it on your own deals.
- No card needed, cancel anytime
- We’ll help you move clients and deals from another CRM or Excel
- Your data stays after the trial
First steps
- Account createda couple of minutes, no card
- Connect telephonyyou only need a SIP provider
- Connect WhatsApp and Telegramapps in the marketplace
- Move clients and dealsfrom Excel or another CRM — we’ll help
- Invite your teamroles and access by department